At AN Technoarts, we prioritize customer satisfaction and strive to make your shopping experience as seamless as possible. Please read our Cancellation and Refund Policy to understand how we handle order changes, cancellations, returns, and refunds.
1. Order Cancellation Policy
Cancellation by Customer: You may request an order cancellation within 12 hours of placing it. After this period, your order will be processed, and cancellation may not be possible.
To cancel your order, please contact us at info@antechnoarts.com or call us at +91 99995 95057 with your order details.
Cancellation by AN Technoarts:
We reserve the right to cancel your order in case of:
Unavailability of the product
Issues with payment processing
Errors in pricing or product information
Suspected fraudulent activity
If your order is canceled by us, you will be notified via email, and a full refund will be issued.
2. Return Policy
Eligibility for Returns:
Products can be returned within 7 days of delivery if they are damaged, defective, or not as described.
The product must be in its original condition, unused, and in the original packaging with all tags and labels intact.
Customized, consumable, or perishable items are not eligible for returns.
How to Initiate a Return:
To initiate a return, please email info@antechnoarts.com with your order number, a brief description of the issue, and photos of the product (if damaged or defective).
Once your return request is approved, we will provide you with the return shipping address and instructions.
3. Refund Policy
Refund Process:
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 7-10 business days.
Non-Refundable Situations:
Returned items that are not in their original condition, damaged due to misuse, or missing parts for reasons not due to our error will not be eligible for a refund.
Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item sent).
4. Exchange Policy
We offer exchanges only for defective or damaged products. If you need to exchange an item, please contact us within 7 days of receiving your order.
5. Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please reach out to us for assistance.
6. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning an item, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective item).
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
7. Changes to This Policy
AN Technoarts reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately.
8. Contact Us
For any questions or assistance regarding cancellations, returns, or refunds, please contact our customer support team:
Email: info@antechnoarts.com
Phone: +91 99995 95057